REFUND POLICY
Defective item? Email us at aksonz2191@gmail.com with the pictures showing the defect, we will refund your money or exchange the product, as you like! Customer satisfaction is our utmost priority 💕
Kindly email us the issues to aksonz2191@gmail.com. within 2 days after delivery
DEFECTED or DAMAGED ITEM
* Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.
* If the product you receive is defective, damaged, or the wrong product you are eligible for a return if the defect, damage, or wrong product is reported within 2 days after the delivery date.
ORDER CANCELLATION POLICY
* Aksonz does not provide "refunds" or offer a "money-back guarantee" for purchased items.
* Customers who make payments via Debit/Credit Card have the option to request a cancellation within 24 hours of placing their order.
Which items can’t be returned?
There are several items that can't be returned:
Open Box items
Clearance items
Gift cards
Personalized items
Items bundled at discounted rates (unless the entire bundle is returned)
Items marked as "Non-Returnable" on the sale page
Live plants
Swatches
Items classified as hazardous materials (flammable liquids, matches, compressed gas, propane tanks, lighters)
Exchange Options:
Online Purchases: Can be exchanged both online and in-store with proof of purchase.
Proof of Purchase: This includes either a receipt or the online order confirmation email